Return Policy

At Unpolished Beauty, your satisfaction is important to us. Please review our return policy carefully before making a purchase.

Returns

We accept returns within 7 days of the delivery date. To be eligible for a return:

• Items must be unused, unopened, and in their original packaging
• The product must be in the same condition as received
• Proof of purchase is required

Due to the nature of skincare and personal care products, used or opened items cannot be returned for hygiene and safety reasons.

Non-Returnable Items

The following items are non-returnable:

• Opened or used skincare products
• Sale or promotional items
• Gift cards

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the issue. We will gladly arrange a replacement or refund at no additional cost.

Refunds

Once your return is received and inspected:

• You will be notified of approval or rejection
• Approved refunds will be issued to the original payment method
• Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

Shipping charges are non-refundable, unless the return is due to our error.

Return Shipping

Customers are responsible for return shipping costs unless the item was damaged or incorrect. We recommend using a trackable shipping service, as we are not responsible for lost return packages.

How to Start a Return

To initiate a return, please contact us at:
📧 Marketing@unpolishedbeauty.com
Include your order number and reason for return.