ORDERING & PURCHASING
Purchasing Unpolished USA (Unpolished Beauty) products through our website is simple and secure. Add the items you wish to purchase to your cart and follow the checkout instructions at each step. We do not process phone orders at this time, as most of our team is dedicated to marketing, product fulfillment, and general operations.
For the fastest assistance with orders, shipping questions, or general inquiries, we strongly recommend contacting us through our Contact Us form. We typically respond within 24–48 business hours, excluding weekends and holidays.
Customers may create an online account to save shipping addresses, review and track current orders, view order history, and receive promotions and updates.
All purchases are governed by our Terms and Conditions of Sale.
TERMS AND CONDITIONS OF SALE
All purchases made through the Unpolished USA website are subject to these Terms and Conditions of Sale.
By placing an order, you represent that you are at least 18 years of age or have the consent of a legal guardian.
Prices, product availability, descriptions, and promotions are subject to change without notice. We reserve the right to refuse or cancel orders at our sole discretion, including orders suspected of fraud or misuse.
Risk of loss and title for purchased items pass to the customer upon delivery to the shipping carrier.
Unpolished USA shall not be liable for indirect, incidental, consequential, or special damages arising from the use or inability to use our products or website, to the maximum extent permitted by law.
These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law principles.
PAYMENT & SECURITY
We accept major credit cards, including Visa, MasterCard, American Express, and Discover.
Please ensure that your billing address and phone number match the information on file with your card issuer. Incorrect information may delay order processing.
Our website uses industry-standard encryption and secure HTTPS checkout to protect your personal and payment information.
SHIPPING POLICY
Order Processing
Orders are typically processed within 2–3 business days after payment is received, excluding weekends and holidays. During periods of high demand, processing times may be slightly extended.
Shipping Methods
Shipping rates and delivery estimates are calculated at checkout based on your location and selected shipping method. Delivery times are estimates and are not guaranteed.
Shipping Address Accuracy
Please ensure that your shipping address is entered correctly at checkout. Unpolished USAis not responsible for orders delayed, misdelivered, or returned due to incorrect or incomplete address information.
SHIPPING & RETURN LOCATION
All shipments and approved returns are processed through:
Unpolished USA
412 Adamson Square
Carrollton, GA 30117
RETURN POLICY
Due to the personal-care and cosmetic nature of our products, all sales are final unless otherwise required by law.
If an item arrives damaged, defective, or incorrect, you must contact us within 72 hours of confirmed delivery using our Contact Us form. Please include:
• Your order number
• A brief description of the issue
• Clear photos of the product and packaging
Requests submitted after 72 hours may not be eligible for review. Approved resolutions are handled on a case-by-case basis and may include replacement or store credit at our discretion.
SAMPLE POLICY
If samples are offered, they may be purchased directly through our website when available. Sample availability may vary and is subject to change without notice.
MEDICAL & FDA DISCLAIMER
The statements made on this website have not been evaluated by the U.S. Food and Drug Administration (FDA). Products sold by Unpolished USAare cosmetic products only and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Information provided on this website, including product descriptions, ingredient information, FAQs, and educational content, is for informational and educational purposes only and is not intended as medical advice.
This website does not replace the need for services provided by medical professionals. Only you and your healthcare providers can determine what is safe and appropriate for you.
If you have a known allergy, sensitive skin, are pregnant or nursing, or have an underlying medical condition, consult a qualified healthcare professional prior to use.
Discontinue use and consult a healthcare professional if irritation occurs. Please also report any irritation or adverse event to us via our website contact form.
Any references to ingredients, traditional uses, or cosmetic benefits are not intended to imply medical or therapeutic outcomes. Individual results may vary.
PRIVACY POLICY
When you make a purchase or submit information through our website, we may collect personal information such as your name, email address, shipping address, billing address, phone number, and payment details.
This information is used to:
• Process and fulfill orders
• Communicate order status and customer service responses
• Improve our products, services, and customer experience
We may also share or use your information with other organizations that share common ownership, are affiliated entities, or approved partner companies, solely for legitimate business purposes such as operations, customer support, marketing, and service improvements.
We do not sell personal information to unrelated third parties. Our website uses secure servers, encryption technology, and cookies to enhance functionality and maintain your shopping session.
You may opt out of marketing communications at any time by following the unsubscribe instructions included in our emails.
REVIEWS, COMMENTS & FEEDBACK
Unpolished USA welcomes customer feedback and reviews. By submitting any content, you grant us an irrevocable, royalty-free right to use, reproduce, modify, display, and distribute such content for business purposes.
We reserve the right to moderate or remove submissions at our discretion. We do not accept confidential ideas, proprietary submissions, or suggestions for compensation.
PROMOTIONS & CONTESTS
Any sweepstakes, contests, or promotions offered by Unpolished USA are governed by separate official rules. Participation constitutes agreement to those rules and our Privacy Policy.
CONTACT US
For all order issues, shipping concerns, returns, or general inquiries, please contact us using our website Contact Us form or call 404-929-6881.
Mailing & Returns Address:
Unpolished USA 412 Adamson Square Carrollton, GA 30117 Response Time
Most inquiries are answered within 24–48 business hours.